Interactive Learning Program CD

Anger in the Workplace 

IMPORTANT NOTE: This CD Program  will  NOT function with the latest versions of FLASH software. You must use FLASH 9 or earlier versions ONLY

PRESENTER:  RICHARD PFEIFFER, MDiv, PhD - National Anger Management Association Distinguished Diplomate, Anger Management Specialist-V

Anger & Aggressive Behavior Management in the Workplace- CD Set

CD + 1 User license - $39.00  Order Now

CD + 6 User license - $129.00 Order Now

CD + 12 User license - $249.00 Order Now

CD + Unlimited User license - $329.00 Order Now


CONTENTS:

Session 1

Anger Management Pre-Assessment

Facts About Anger

Anger Situations

Anger Basics

3 Ways of Dealing with Anger

Expressing Anger

Session 2

Shame and Anger

Anger Research

Primitive Brain / Evolved Brain Functioning

Session 3

Early Warning Signs of Aggressive Behavior

Understanding Customer Rage

Communicating with an Angry Person

Session 4

Managing Stress & Anxiety

Exercise & Relaxation

Letting Go of Anger

Session 5

The 'Big' Question

Coping is Better than Blaming

6 Major Coping Skills

Coping Statements

Mental Flexibility Techniques

Session 6

Empathy

Assertiveness & Communication

High Expectations

Consequences of your own Primitive Anger Reaction

Addressing Customer Rage

Conflict Resolution

Anger Management Post-Assessment 


Anger & Aggressive Behavior Management in the Workplace- CD Set

CD + 1 User license - $39.00  Order Now

CD + 6 User license - $129.00 Order Now

CD + 12 User license - $249.00 Order Now

CD + Unlimited User license - $329.00 Order Now

  

              

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