Interactive Learning Program CD

PRESENTER:  RICHARD PFEIFFER, MDiv, PhD - National Anger Management Association Distinguished Diplomate, Anger Management Specialist-V

• MULTI MEDIA CD LEARNING PROGRAM -

• STATE OF THE ART METHODS OF ANGER MANAGEMENT-

• ANGER MANAGEMENT SKILLS, CONCEPTS, TECH-NIQUES-

• LEARN SECRETS OF EFFECTIVELY USING YOUR ANGER-

• DESIGNED FOR WORKPLACE SITUATIONS

• SIX (6) SESSIONS

• OVER 1 HOUR 20 MINUTES QUALITY INSTRUCTION TIME

  The Anger & Aggressive Behavior Management in the Workplace - Interactive Learning Program CD is designed for Companies and Organizations to provide training and to help personnel deal with difficult situations more effectively. The multi-media learning program is organized into 6 Sessions to be viewed on the desktop for individual users. Each participant has complete privacy and all interaction is confidential. The content of the program is the result of the latest clinical and educational research in dealing with both anger and aggressive behavior. A pre-test and post-test is included. CD format for desktop users.

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Anger & Aggressive Behavior Management in the Workplace- CD Set

CONTENTS:

Session 1

Anger Management Pre-Assessment

Facts About Anger

Anger Situations

Anger Basics

3 Ways of Dealing with Anger

Expressing Anger

Session 2

Shame and Anger

Anger Research

Primitive Brain / Evolved Brain Functioning

Session 3

Early Warning Signs of Aggressive Behavior

Understanding Customer Rage

Communicating with an Angry Person

Session 4

Managing Stress & Anxiety

Exercise & Relaxation

Letting Go of Anger

Session 5

The 'Big' Question

Coping is Better than Blaming

6 Major Coping Skills

Coping Statements

Mental Flexibility Techniques

Session 6

Empathy

Assertiveness & Communication

High Expectations

Consequences of your own Primitive Anger Reaction

Addressing Customer Rage

Conflict Resolution

Anger Management Post-Assessment 

Anger & Aggressive Behavior Management in the Workplace- CD Set

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